Refund Policy
Last revised 15 October 2026
What we replace
- A login that does not open with the delivered details when you check it inside the warranty window on its listing.
- A login that is already disabled, or that Google stops with a check the delivered details cannot pass, inside that window.
- A login that lacks something its listing names, such as Gmail access or a backup email.
- An order that was paid and not delivered, or charged twice.
When to report
Before the warranty window printed on the listing closes, counted from delivery. Short rentals have short windows, so sign in as soon as the order arrives.
The outcome
Another login from the same listing. If that listing has run out, or the order was never delivered, the order amount is refunded.
Not a fault
- The login stopping at or after the end of its term.
- A block caused by bulk or automated activity, such as mass sign-ups or scripted logins.
- Mail or files lost when the term ended.
- Reports after the window, and orders under a chargeback.
Making a claim
Open a ticket from your order page, say what you tried and what you saw, and attach a screenshot. Signing in does not void the warranty.